Recent Posts

Basement Flood Clean-ups and Restoration

3/30/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your  basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call leiting our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

What is Secondary Damage?

3/28/2018 (Permalink)

What Secondary Damage can occur after water damage in your home or commercial building? 

After water leaks or flood damage, if not properly dried and treated, a home or business can develop mold from the moisture left on: wood, tile, carpeting, windows, concrete, and/or other materials/items that were affected.  SERVPRO of Helotes and Leon Springs strives to prevent secondary damage every time we remediate water damage. Building material and flooring are dried and treated to prevent mold and other allergens/contaminates using specialized equipment and cleaning products.

If water damage is not properly treated, the perfect environment is created for mold spores to grow in your home and to contaminate the air that is breathed.

Should you ever suffer water damage due to: a water heater leak, sink overflow, fire, refrigerator leak, excessive rain, storm damage, leaky roof, flood damage, or any other reason water has invaded your home or business, please know that SERVPRO of Helotes and Leon Springs is here to help.  Faster to Any Disaster

SERVPRO is Great for Businesses!

2/21/2018 (Permalink)

Our number one goal is returning damaged areas and items to preloss condition, doing all we can to make it “Like it never even happened.” Every professional at SERVPRO® of Helotes/Leon Springs is dedicated to restoring both the property and the lives of the customers being helped. Like it was never dirty, like it never overflowed, like it never caught fire, like it never spilled, like it never smoldered–whatever the case, with SERVPRO® our goal is to make it “Like it never even happened.”

References

From large commercial environments to small residential losses, SERVPRO® of Helotes and Leon Springs Professionals understand your loss is the job that matters most! We will be happy to provide references so you can feel confident that SERVPRO® is the best system to service your needs.

You Can Trust SERVPRO® of Helotes and Leon Springs!

SERVPRO® Franchise Professionals Put Property Owners Back in Control. 

The SERVPRO Difference

2/21/2018 (Permalink)

What is the SERVPRO difference?

Serving America Since 1967

SERVPRO® Franchise Professionals have been helping business owners recover from water and fire damages across the United States.

Over 1,500 Franchises Nationwide

More locations means faster response. A SERVPRO® Franchise Professional can usually be on-site within four hours to help protect the structure, business and personal property.

SERVPRO® National Call Center Served Over 300 Insurance and Property Management

Companies and Their Clients Nationwide in the Last Year Alone.

We have earned the trust of the insurance industry by serving thousands of their policy holders and clients with respect and integrity. The more we restore the less that needs to be replaced. This helps our clients save millions of dollars each year. That helps lower your insurance rates too!

24-Hour Emergency Service

In our business, you need us fast! The sooner we arrive, the better the chance we can reduce damage and save money. Franchise Professionals are available 24 hours a day, seven days a week, 365 days a year.

Trained, Uniformed Franchise Professionals

A trained, uniformed and equipped SERVPRO® of Helotes and Leon Springs Professional will walk you through the job process and then work quickly to restore your property to preloss condition whenever possible.

Hurricane Harvey Clean-Up and Restoration SERVPRO Report

2/21/2018 (Permalink)

Overview

Hurricane Harvey made landfall as a Major Hurricane at Category 4 strength on Friday, August 25 causing widespread devastating flooding and wind destruction along the Texas and Louisiana coast. After making landfall, the storm’s track continued through Louisiana, Mississippi, and Tennessee, causing heavy rains and additional flooding situations.

Flooding

Unprecedented flooding occurred across Houston, Beaumont and Port Arthur in Texas. Rainfall totals exceeded 50 inches in Houston.

Response Update

SERVPRO mobilized and deployed Disaster Recovery Teams to the most heavily impacted areas of Texas and Louisiana. Over 400 fully-equipped storm crews were deployed and additional crews were being added daily.

During disasters of this magnitude, SERVPRO appreciated residents and business owners while we made every effort to respond to each need as quickly as possible.

Mold Remediation Needed for Helotes Business

2/21/2018 (Permalink)

A team at SERVPRO of Helotes and Leon Springs was called out to this San Antonio commercial property when an employee noticed this mold colony growing behind a bookshelf in their office. The office adjacent to this one had experienced a flood, causing water damage and mold grew when the water damage was not properly dried out. It then spread through this office wall. We needed to do mold remediation on the lower section of the wall, removing drywall, sheet rock, and insulation. 

If you are in need of mold remediation services or a professional dry-out after flooding, call SERVPRO of Helotes & Leon Springs at (210) 361-9353

Highly Trained Restoration Specialists

Our SERVPRO Professionals are highly trained in property restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, our Professionals are equipped with the knowledge to restore your property. The SERVPRO training program includes the follow:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

SERVPRO® of Helotes and Leon Springs Comes to the Aid of Those Affected by Hurricane Harvey

1/15/2018 (Permalink)

SERVPRO® of Helotes and Leon Springs Comes to the Aid of Those Affected by Hurricane Harvey

Fortunately, the Helotes and Leon Springs area received only a handful of inches of rain due to Hurricane Harvey. 

Unfortunately, Corpus Christi was hit hard by Harvey's strong winds and high rain totals.  Immediately, Austin Tonroy, owner of SERVPRO® of Helotes and Leon Springs responded to the owners of the homes in Corpus Christi.  Windows were shattered, roofs were torn off, and water had flooded in from every direction in some cases.  Our SERVPRO team was able to bring in generators to power the: pumps, fans, and dehumidifiers that helped us to remove the water and dry the homes. As in most cases with water damage, many homes were in need of mold prevention applications as well. There were many, many long work days and meals on the go.

In the end, we at SERVPRO® of Helotes and Leon Springs, were immensely proud to have helped our fellow Texans during one of their most desperate times of need.

If you are ever found in the same situation with terrible storm damage, please know we are Faster to Any Disaster and are always happy to help.

Storm and Flood Maps Available Through FEMA

1/15/2018 (Permalink)

Storm and Flood Maps Available Through FEMA

The Federal Emergency Management Agency (FEMA) partners with Tribal nations, States, and communities through the Risk Mapping, Assessment, and Planning (Risk MAP) program to identify flood hazards, assess flood risks, and provide accurate data to guide stakeholders in taking effective mitigation actions that result in safer and more resilient communities. This data is incorporated into flood maps, known as Flood Insurance Rate Maps (FIRMs), that support the National Flood Insurance Program (NFIP) and provide the basis for community floodplain management regulations and flood insurance requirements. Flood hazards are dynamic and can change frequently because of a variety of factors, including weather patterns, erosion, and new development. FEMA, through the Risk MAP program, works with communities to collect new or updated flood hazard data and periodically updates flood maps to reflect these changes.

The FEMA Flood Map Service Center (MSC) is the official public source for flood hazard information produced in support of the National Flood Insurance Program (NFIP). Use the MSC to find your official flood map, access a range of other flood hazard products, and take advantage of tools for better understanding flood risk.

FEMA flood maps are continually updated through a variety of processes. Effective information that you download or print from this site may change or become superseded by new maps over time. For additional information, please see the Flood Hazard Mapping Updates Overview Fact Sheet

Source: https://www.fema.gov/

The Importance of Proper Smoke Remediation after Smoke or Fire Damage to your Home

1/15/2018 (Permalink)

The Importance of Proper Smoke Remediation after Smoke or Fire Damage to your Home

After a fire in a home it's very possible that contaminating smoke has touched every item and area in your home. In smoke, there are residual amounts of chemicals and other bi-products due to burning plastics and other chemical-based items in your home that may have burned in the fire.  Those residual chemicals have been transferred by the smoke and is now left on your walls, furniture, floors, personal items, and other contents in your home.  Even things like your light bulbs in your lamps must be decontaminated or disposed of properly.

It's important to remove and remediate the items in the home that were exposed to the fire and smoke so that they do not further contaminate your home.  The residual amounts of chemicals and other bi-products can irritate: eyes, lungs, skin, and other parts of the body.

SERVPRO® uses special equipment, techniques, and cleaning products to remove the smoke and soot from your home and salvageable contents. SERVPRO® will also remove the odors using our industrial air scrubbers and fogging equipment. In most cases, air ducts will need to be cleaned as well along with new HVAC filters installed.

SERVPRO of Helotes and Leon Springs will help to make it "Like it never even happened."

The 8 Most Common Causes of House Fires According to the National Fire Protection Association

1/15/2018 (Permalink)

The 8 Most Common Causes of House Fires According to the National Fire Protection Association

The cold weather often means that people are spending more time at home and all of this time indoors increases the risks of house fires. The National Fire Protection Association (NFPA) says there are more than 360,000 home structure fires each year, resulting in about $6-8 billion dollars in damage.

The causes of these fires range from food left unattended on the stove to candles left burning. From the moment a fire starts to the point where the structure is fully engulfed is usually less than two minutes, which is why it is so important for occupants to get out of the home as quickly as possible and not try to put out a large fire themselves.

Here are the eight most common causes of house fires as identified by the National Fire Protection Association.

  1. Cooking
  2. Electrical and Lighting
  3. Lightning Strikes
  4. Smoking
  5. Dryers and Washing Machines
  6. Candles
  7. Children Playing with Fire
  8. Christmas Trees