Recent Posts

Hot Water Leak Causes Damage in San Antonio Kitchen

9/7/2021 (Permalink)

We responded to an emergency water damage call in a San Antonio home. Summer had just begun, and mom along with her two children were enjoying the slower pace of life. The three had spent the morning in their pool and worked up quite the appetite. Mom decided to step inside to get food started for lunch while the kids stayed outside and dried off. Mom opened the backdoor and there in front of her was a flood in her kitchen and a hole in her ceiling. She shut off the water, called her children in to help, and then called us to mitigate the rest of the water damage. Shortly thereafter, she discovered her hot water heater was to blame for this disaster. The hot water heater, which was located in the attic above the kitchen, had sprung a leak. As more and more water was absorbed by the drywall, water began to pool and the kitchen ceiling started to bow. Eventually, the ceiling couldn’t hold the weight of the water any longer and the kitchen was flooded with water from above. Our technicians cleaned up the ceiling debris and extracted the standing water. They also cut and removed additional drywall that had been affected by water damage. It is important to get rid of drywall that has gotten wet as soon as possible because when it gets wet, it loses its structural integrity. In addition (and very importantly), removing water quickly will help minimize the potential for  mold growth. After several days of drying, the moisture levels met our dryness goals.  We were happy to say, "another home back to normal after experiencing a water damage emergency". 

Warped Kitchen Cabinets Under the Sink

9/2/2021 (Permalink)

Water Damage Underneath the Kitchen Sink

At SERVPRO of Helotes / Leon Springs, we’re are often called due to water damage found underneath a kitchen sink.  Often times, there is a slow leak that has occurred over time causing water damage and, in many cases, mold growth. The water will get absorbed into the wood of the cabinets and cause them to warp. Kitchen sinks with garbage disposals are especially prone to leaky pipes under the sink. In order to prevent water damage, it’s important to inspect your kitchen sink pipes and make sure everything is dry and working properly. What you find might surprise you.  If you have discovered water damage underneath your kitchen sink or have discovered mold growth, please call us today at SERVPRO of Helotes / Leon Springs as it is very important to restore and remediate the problem right away so the situation does not get worse and continue warping kitchen cabinets and flooring. Call today!

Save My Hardwood Flooring!

8/25/2021 (Permalink)

"How to remove water from my wood floors"

Your wood floors can be saved if you act quickly. SERVPRO of Helotes / Leon Springs uses high power water extracting machines specifically designed to "suck" the water out of your home or business' wood flooring. Replacing wood flooring can be very costly, but if you act quickly, you can save what you already have as well as time and money. Once the water is extracted, industrial grade air movers and dehumidifiers are placed to completely dry the area. Removing all the water also prevents mold growth as well as bacteria growth. Industrial grade anti-fungal treatments are also applied to prevent secondary damage. To learn more about water removal extraction from SERVPRO of Helotes / Leon Springs, click HERE.  

SERVPRO of Helotes / Leon Springs is here to help and faster to any disaster. The first 48 hours are critical to a water damage. Call today: (210) 361-9353

Here to Help Businesses

8/17/2021 (Permalink)

Our number one goal is returning damaged areas and items to preloss condition, doing all we can to make it “Like it never even happened.” Every professional at SERVPRO® of Helotes / Leon Springs is dedicated to restoring both the property and the lives of the customers being helped. Like it was never dirty, like it never overflowed, like it never caught fire, like it never spilled, like it never smoldered–whatever the case, with SERVPRO® our goal is to make it “Like it never even happened.”


From large commercial environments to small residential losses, SERVPRO® of Helotes / Leon Springs Professionals understand your loss is the job that matters most! We will be happy to provide references so you can feel confident that SERVPRO® is the best system to service your needs.

You Can Trust SERVPRO® of Helotes / Leon Springs!

SERVPRO® Franchise Professionals Put Property Owners Back in Control. 

Entering Your Home After a Storm, Hurricane, or Tornado

7/26/2021 (Permalink)

Entering your home or business after severe storm damage can be risky… roofs can collapse, glass from shattered windows will be on surfaces and floors.  Cleaning up after major storm damage can mean facing: contaminated water, animals and insects, splintered wood and sagging ceilings. It is best to let the professionals who are trained and certified to work in these storm damage environments handle the damage restoration. However, according to the American Red Cross, if you absolutely must enter your home or business, be sure to wear:

  • Long pants
  • Long sleeved shirt
  • Sturdy shoes or boots (no tennis shoes or flip flops)
  • Work gloves
  • Eye protection
  • Disposable masks
  • Hard hats

Whether it’s for your home or for your business, for more information on storm damage restoration from SERVPRO of Helotes / Leon Springs, click HERE.

We are here to help, San Antonio.

 Source: Red Cross Online

How Quickly Does Mold Grow After Water Damage

7/26/2021 (Permalink)

Maybe you had a water leak from a plumbing problem or from a leaky refrigerator. Maybe we had a major storm, hurricane, or tornado sweep through the San Antonio area. Either way, now your home has water damage. Depending on how severe the water damage, you are probably asking yourself, “Should I clean up the water damage myself or hire a professional?”.  The following are a couple things to consider. First, hopefully, the water damage will be covered by your insurance company. SERVPRO of Helotes / Leon Springs works with all insurance companies in the area and knows what each company is looking for (this will make things easier on you). Second, if the area is not properly and completely dried out, even in the areas you cannot see, the structure will more than likely suffer secondary damage. What is secondary damage? Mold growing in your home is known as secondary damage after a water damage event. Mold needs moisture to grown and it can grow within 24-48 hours.  Time is a factor after a water damage. If mold is already growing in your home after a water damage, SERVPRO of Helotes / Leon Springs can remediate that as well. We are here to help. Give us a call today!

How to Get Rid of that Cigarette Smell in the House

7/25/2021 (Permalink)

Getting Rid of Cigarette Smoke Odor

It's obvious to a non-smoker when a home smells like cigarettes.  The smell of tobacco and/or cigarette smoke and tar is stubborn because it "sticks" to all surfaces as it spreads through the air. So, how do you get rid of the cigarette odor?  The short answer is that it's very difficult.  ALL surfaces in the home need to be scrubbed and deodorized, including the: flooring, walls, furniture, appliances, knick-knacks, and clothing. Even the air in the home needs to be deodorized during the process.  It's not an easy task, but the experts at SERVPRO® of Helotes and Leon Springs have done it many times and are more than willing to help you.  Give us a call today and start breathing fresh smelling air!

Black Water Damage after a Storm

7/25/2021 (Permalink)

Sometimes during a bad storm or flood, sewage water has no place to go and will start coming up through the toilet, bathtub, sinks, and other areas with pipes. This water is considered very hazardous and is called, "Black Water".

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our technicians at SERVPRO® of Helotes and Leon Springs are available 24 hours a day, 365 days a year for any emergency situations that arise. We have been a trusted name in safety and properly restoring homes and businesses for over 15 years! We are properly trained for bio hazard restoration and are here to help!

Three Probable Causes of a Leaky Refrigerator

7/24/2021 (Permalink)


If your filter is not installed properly, or the filter is old or doesn't fit correctly with your refrigerator model, chances are there is a poor connection between the filter and the water supply. To prevent your refrigerator from leaking, check to see if water is escaping due to holes in the filter. Also, check the size and model of both the fridge and filter to ensure it's the correct part for your refrigerator.


Examine the drain pan for any cracks, which is located at the bottom of the refrigerator. If you notice a significant amount of pooling underneath, chances are the pan has a crack and that's what is causing the leak. Replace the pan immediately if you notice any damage.


One of the most common causes of a leaky refrigerator is a faulty defrost drain. When the defrost drain is blocked by food particles or ice, it prevents the water accumulated during the defrost cycle to properly drain into the pan. Eventually, water will start to build up. Without anywhere to drain, water will begin to flow right onto your floor. Remove any blockage caused by food particles or ice by flushing the drain with hot water and removing debris carefully.

Source: Roto-Rooter Online

Kitchen Fire in Helotes Causes Smoke Damage

7/15/2021 (Permalink)

Where there's smoke, there's fire. Cooking is the #1 cause of fires in the home; specifically, fires that originate from the stove.  Even when the fire is caught early, the smoke damage that it causes can be devastating to a home.  The smoke odor gets trapped in the curtains, sofas, on the walls, and other places in the home.  SERVPRO of Helotes / Leon Springs is LLCR Certified to clean, deodorize, and sanitize upholstery. In addition, SERVPRO of Helotes / Leon Springs has a tried and true process of eliminating the strong odor of smoke from the air using deodorizers and ionizing machines.

To learn more about fire and smoke damage remediation, click here.

Please call SERVPRO of Helotes / Leon Springs today to get the process started: (210) 361-9353

We are here to help.