Recent Posts

You May Need Mold Remediation If You Can Answer "Yes" To These Three Questions

7/17/2017 (Permalink)

Did you recently experience water damage? Mold can begin to grow in as little as 48 hours after your San Antonio home or business experiences water damage. This is why it is so important to begin mitigation and remediation as soon as possible. If the leak has gone unnoticed for awhile, you may be looking at a larger mold infestation. However, you don’t necessarily need to have experienced water damage for mold to start growing in your home. Humid or damp conditions along with stagnant air will likely lead to the growth of mold colonies as well.

Is there a musty odor? Have you ever left laundry in the washing machine so long that it smells a little funky once you finally take it out? The same smell may be coming from mold growing in your house. Again, if your home wasn’t recently affected by water damage, the likely cause is a humid or damp environment, which the mold thrives in.

Have you noticed green or black spots? These spots may appear on the wall, in cabinets, under sinks, behind appliances such as refrigerators or washing machines, in shower stalls or bathtubs – pretty much anywhere! Because, given that the conditions are right, mold will grow virtually anywhere. If these spots seemed to appear overnight, or if they appear to be growing or spreading, you have mold growing in your home.

If you can answer "yes" to these three questions, you may be in need of mold remediation services. SERVPRO of Helotes and Leon Springs is here to help - give us a call! (210) 973-7636

If you are unsure if you have mold in your home and wish to have mold testing done, we recommend calling Clean Environments, Inc. at (210) 349-7242.

Who Do I Call After A House Fire?

7/6/2017 (Permalink)

When a fire occurs in your San Antonio home, it can be a crazy time. You don’t know who to call or what to do. Once the fire trucks leave, a new fleet of trucks will arrive at your home. You will be swarmed by remediation companies claiming that they were sent to you by the fire department, your insurance company, or even that your neighbor called them. As a customer, you have the right to choose who helps you with your fire damage clean up. SERVPRO of Helotes & Leon Springs has been working hard for almost 15 years to provide the very best customer service and to make your disaster “Like it never even happened.” If disaster should strike, be sure to call SERVPRO of Helotes & Leon Springs at (210) 973-7636.

“If I ever have to go through this again, I definitely want to go through it with SERVPRO of Helotes & Leon Springs at my side!” – Phillip from Fair Oaks Ranch, Fire Damage

When Disaster Strikes Your Business

6/12/2017 (Permalink)

Commercial When Disaster Strikes Your Business If your San Antonio business or office experiences any type of water, fire, storm, or mold damage, give SERVPRO of Helotes & Leon Springs a call!

Disaster doesn't just mean natural disaster. Disaster can strike at anytime, from the sunniest of summer days to dark stormy nights. Any number of scenarios can play out -- an overflowing toilet, an electrical fire, a leak in the roof. This can be a devastating loss when it happens in your home, but when it happens in your San Antonio business or office, the impact of a disaster can be detrimental to your livelihood. Did you know that 50% of businesses will not reopen after they have been affected by disaster? SERVPRO of Helotes and Leon Springs understands that you have a job to do and people to take care of, and that your business needs to be back up and running to its fullest potential ASAP! Our team of highly-trained technicians will help minimize down time and get you back to business. 

SERVPRO of Helotes & Leon Springs have been proudly serving our community for almost 15 years. If you experience any kind of disaster, no matter how big or small, we are here to make it "Like it never even happened."


Preventative Measures To Help Keep Your House Dry

3/28/2017 (Permalink)

Water Damage Preventative Measures To Help Keep Your House Dry If your San Antonio home experiences water damage, call the team in green! (210) 973-7636

Water damage can occur in homes in a variety of ways. It is important that San Antonio homeowners check their house for leaks by inspecting pipes and connections in the kitchen, laundry room, and bathrooms. When checking in the kitchen, don’t forget to check connections to dishwashers, and refrigerators with water and ice dispensers. Look under and around sinks, and around bathtubs for any discoloration, which may be a sign that water is leaking from them.

Check the floors around your water heater for moist or wet spots. Areas of moisture could indicate that you have a problem, such as a rusted tank. If necessary, replace the tank as soon as possible.

Make sure water is flowing properly down drains. If water drains slowly or not at all, you can attempt to clear the drain with a drain snake, plunger, or drain-clearing solution. If your attempt to unclog it yourself is unsuccessful, call a professional for further assistance. This may be an indication that your main sewer line is clogged and that water has nowhere to go. If ignored, sewage can backup into your home.

To keep drains and pipes clear, follow some simple steps, such as never flushing diapers and other inappropriate items down toilets and not pouring cooking oils down sink drains. In addition, backflow valves should be installed in sanitary and storm sewer lines.

A leak in the roof of your home and clogged gutters and downspouts can cause significant water damage inside your house. As soon as you notice a leak in your roof, tarp over it if need be, then have it inspected and repaired as soon as possible. In addition, keep all gutters and downspouts free of leaves and other debris so that the water can move away from your home and foundation.

Owners of properties located in areas prone to flooding should consider applying a waterproof coating or membrane to the exterior walls and installing watertight shields over doors, windows and other openings.

To ensure that pipes do not freeze and burst in the winter, cover exposed pipes with insulation sleeves or wrapping, keep the heat in your home at or above 55°F, and open cabinet doors to allow warm air to circulate around pipes. Letting water trickle from the faucet can help prevent pipes from freezing. Don’t forget to insulate any pipes you have in the attic that may be prone to freezing.

SERVPRO of Helotes and Leon Springs is always here to help! Call (210) 973-7636 for all your mitigation, remediation, and restoration needs!

Water Damage Can Lead To Mold Infestation

3/28/2017 (Permalink)

Mold Remediation Water Damage Can Lead To Mold Infestation Mold was found on this cabinet when an ongoing leak under the kitchen sink was discovered.

Did you know that mold can start to develop in as little as 48 hours after your home is affected by water damage? Whether the damage is caused by a leaky or broken pipe, flood, or fire, when you experience water damage in your San Antonio home, it is important that the water is cleaned up promptly and properly. This cleanup can help you avoid significant secondary damage to your home – mold. SERVPRO of Helotes and Leon Springs is always ready to mitigate your home after water damage. Our professionals are also highly trained in removing mold safely from your home.

After Spring storms comes the damp moisture forecast, and the result of mold infestation is high. Mold can develop anywhere in your home, especially if you have experienced any type of flooding or an ongoing leak. It is important to address any signs of mold immediately and correctly. Time is of the essence when dealing with mold – the longer you postpone cleanup and removal, the more it can spread, the longer the mold remediation process can take, the more expensive it can be, and the greater the inconvenience for you and your family.

If you start to see or smell mold in your home, mitigation should be done by a trained professional, such as the ones we have at SERVPRO of Helotes and Leon Springs. It is important to not attempt to clean or remove the mold yourself, as fussing with it can cause mold spores to spread through the air which can lead to further problems.

Water damage that was not properly remedied prior to rebuilding may have caused mold to start growing behind your new walls or under your new carpeting. If the structure of your home was not properly disinfected, dehumidified, and dried, mold may be thriving. In a rush to make properties habitable, steps are often skipped, leading to mold infestations. The team at SERVPRO of Helotes and Leon Springs sees this frequently. If you believe you have mold growth from recent floods or other water damage, call us immediately. We can quickly help you identify problem areas and start the mold remediation process.

Regardless of the size or type of damage, we can quickly respond and start the evaluation and mitigation, as well remediation of your property. Call us today at (210) 973-7636! We work directly with most insurance companies and carriers to help relieve a portion of the burden of the rebuilding process in order to make your loss "Like it never even happened."

Spring Cleaning Your San Antonio Office

3/28/2017 (Permalink)

Commercial Spring Cleaning Your San Antonio Office The carpet in this San Antonio event rental space was in need of a deep cleaning.

It's finally Spring, which means it's time to start Spring Cleaning. If you don’t have time to worry about the common wear and tear that gradually soils your San Antonio office, then you definitely don't have the time to spend cleaning it. When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, call SERVPRO of Helotes and Leon Springs for prompt service. We offer a wide variety of cleaning services to get your San Antonio office back to pristine conditions. Whether it’s removing an odor problem, deep cleaning flooring or carpets, or you're in need of an air duct cleaning, you can rely on this team in green to make your work space look its very best.

Kitchen Fire In A San Antonio Home

2/23/2017 (Permalink)

Fire Damage Kitchen Fire In A San Antonio Home The cause of a kitchen fire in a San Antonio home

This San Antonio home suffered fire damage after a kitchen fire. Fortunately, the fire was contained in the kitchen and was quickly extinguished. However, the damage spread when the air conditioner kicked on, causing the soot that had settled in their HVAC ducts to be blown throughout the entire San Antonio home.

So, how can you prevent a kitchen fire in your home?

  • Don’t leave the kitchen while you’re frying, grilling, or broiling, and definitely don’t leave the house. A fire may erupt if left unattended and the damage can spread quickly.
  • Turn off the stove or broiler whenever you leave the kitchen.
  • Set a timer while cooking so that you don’t accidently forget about the food cooking in the kitchen.
  • Don’t put metal or dry foods in the microwave.
  • Keep things that can easily catch fire, such as towels, food packages, and potholders, away from heat.

What should you do if a fire breaks out in your kitchen?

  • When in doubt, get everyone out! Close the door behind you and call 911!
  • If a small grease fire starts and is confined, put on an oven mitt and smother the fire by sliding a lid over the pan. You can also dowse the fire in baking soda. Turn off the burner. Don’t move the pan and keep the lid on until the pan has cooled completely. Do not attempt to put a grease fire out with water!
  • In case of an oven or microwave fire, turn off the appliance and keep the door closed. Unplug the microwave if you can reach the outlet and do so without putting yourself in danger. Do not use equipment again until it is deemed safe.
  • If your clothes catch on fire, stop, drop and roll! Cover your face with your hands and continue to roll around until the flames are extinguished.
  • If you get a small burn, immediately put it under cool water for three to five minutes. If your burn is larger than a fist or if you have any questions or concerns, seek medical attention right away.
  • Call SERVPRO of Helotes and Leon Springs at (210) 973-7636 for any fire remediation you need completed.

What To Do If You Suspect Mold In Your San Antonio Home

2/20/2017 (Permalink)

Mold Remediation What To Do If You Suspect Mold In Your San Antonio Home Our trained professionals at SERVPRO of Helotes and Leon Springs are ready 24/7 for any mold remediation services your San Antonio home may need!

When there’s a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health effects and can also cause significant damage to your property. Fortunately, your local SERVPRO of Helote and Leon Springs Professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process.

Call (210) 973-7636

The mold cleanup and restoration process begins when you call SERVPRO of Helotes and Leon Springs. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Inspection and Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water and can be hidden from plain view.

Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

Cleaning Contents and Belongings

SERVPRO of Helotes and Leon Springs Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. We use a variety of cleaning techniques to clean and sanitize your belongings. We are also trained to remove odors and deodorization using fogging equipment.

Your local SERVPRO of Helotes and Leon Springs Professionals understand mold and mold growth and have the training and equipment to remediate mold in your home or business.

Preparing For Disaster: Floods

2/2/2017 (Permalink)

Storm Damage Preparing For Disaster: Floods An intersection in Boerne, Texas under water during a storm in May 2015.

Natural disasters can strike at any moment, but you can be prepared when they do happen. Being familiar with what natural disasters affect the San Antonio area is the first step in getting prepared. It is then important to know what to expect and what to do if a situation arises. Planning can be the difference between a bad situation and a catastrophic one. You should also inform your family or co-workers on what to do if a disaster were to happen in your home or commercial building. When disaster strikes, the time to prepare has passed.


Over the past couple years, flooding has been a major problem in and around San Antonio and the Texas Hill Country. Storms can roll through bringing torrential rain. The large amount of rain is not absorbed by the ground quick enough, so the water will run off and accumulate in low-lying areas. Water will also run into creeks, rivers, and ponds causing the water level to rise. Both bodies of water and low-lying areas can quickly accumulate water and the water can rise very fast.

If the forecast is calling for heavy rain, it is a good idea to stay up-to-date on the threat level. A flood or flash flood warning means that flooding is possible and you should be prepared to possibly carry out your emergency plan. A flood or flash flood watch means that flooding is occurring or will occur soon. If your San Antonio home or business is prone to flooding, you will be told to evacuate the area.

When planning for an emergency, the first step is getting basic supplies together. Some of these items include water, canned food, first aid supplies, and batteries for radios and flashlights. These items should be kept together in a separate area from where they would usually be stored, and everyone in your home or office should know where it is located in the event that an emergency were to occur. It is also a good idea to keep important documents – birth certificates, medical records, insurance cards - in this box/area. If a flood warning is issued, fill your gas tank and move your emergency items into your car. If you do not own a car, make arrangements with family, friends, or neighbors for transportation. Gather family and pets, if possible. If your pets will not fit in a car with you, or if you own livestock and are unable take them, find a safe area to move them to. You should also adjust refrigerator thermostats to the coolest possible temperature in case the power goes out.

If you are told that you need to evacuate, you should leave as soon as possible; never ignore this order! It is advised to turn off your water, electricity, and gas and to unplug appliances, if you have time, to reduce the possibility of additional damage. Those of us who have grown up in the area, have heard the saying a thousand times – “Turn Around, Don’t Drown”. Don’t ever attempt to walk or drive through flood waters. You cannot be sure of how deep the water actually is, nor can you properly gauge the strength of the moving water.

Flooding is common in our area and being prepared is essential to avoid making a bad situation worse than it needs to be. If your home or business experiences flood or water damage, SERVPRO of Helotes and Leon Springs will be there to make it “Like It Never Even Happened”. Call us at (210) 973-7636

Preparing For Disaster: Emergency Supply Kit

2/2/2017 (Permalink)

Storm Damage Preparing For Disaster: Emergency Supply Kit Being prepared for an emergency is essential to surviving a disaster

It is important to have basic emergency kit supplies gathered in the event of a disaster. These items should be kept separate from where you normally store them in your San Antonio home. The last thing you need in an emergency is to find out that your child used your emergency batteries to replace the dead ones in their video game controller a month ago. If you keep them separated, you will reduce the likelihood of something like this happening. While you can’t plan when a disaster happens, you can plan for a disaster. The following items are recommended to have in your emergency kit:

  • Water – You should have one gallon of water per person per day for at least three days. This water will be used for not only drinking, but also sanitation (brushing teeth, washing hands, etc). If you have pets, you should have water on hand for them as well.
  • Food – You should have at least a three-day supply of non-perishable food. These items can include canned fruits and vegetables, soups, crackers, nuts and seeds, and canned tuna. Don’t forget to put a can opener in your emergency kit. Again, if you have pets, you should also pack away at least three days worth of pet food for them.
  • Battery-powered or hand crank radio and a weather radio with a tone alert. Be sure to have extra batteries on hand for both, if they require batteries.
  • Flashlights and extra batteries for them. Not everyone will need one, necessarily, but it is a good idea to have more than just one on hand.
  • First aid kit – alcohol wipes, band aids, gauze, bandage tape, disposable latex gloves, thermometer, tweezers, saline solution, aspirin, just to name a few. You can purchase pre-made first aid kits or make your own with extra supplies sitting around your home. If making your own, put them in a separate bag to prevent them from getting lost amongst your other emergency kit items and to help keep them as sterile as possible.
  • A Whistle, to signal for help. Again, while you don’t need one for each person, necessarily, it might be a good idea in the event that you and your family members get separated.
  • Dust masks – These will help filter the air in case it becomes contaminated. Plastic sheeting and duct tape to seal off an area in your home is also suggested.
  • Moist towelettes, garbage bags and plastic ties for personal sanitation.
  • Wrench or pliers to turn off your utilities with
  • Cell phones with chargers, inverter or solar charger. No need to purchase an emergency cell phone; you can use the one you use everyday. But keep in mind that cell phones should be used for emergency reasons only during a disaster. This would not be the time to drain your cell phone battery playing games or scrolling through Facebook.


A couple additional emergency supplies you might want to consider keeping on hand:

  • Prescription medications
  • Eyeglasses and/or an extra set of contacts
  • Important documents such as identification, birth certificates, bank account records, and copies of insurance policies. These should be kept in a waterproof, portable container.
  • Household chlorine bleach and a medicine dropper. Bleach can used to treat water and it can also be used as a disinfectant. Do not use scented, color safe, or bleaches with added cleaners.
    • Bleach as a disinfected: nine parts water to one part bleach
    • Bleach to treat water: 16 drops of bleach per gallon of waterSleeping bag or warm blankets for each person. If it going to be cold, you might want to consider having extras on hand.
  • Fire extinguisher
  • Matches in a waterproof container
  • Personal hygiene items
  • Mess kits or paper cups, plates, and plastic eating utensils. If you are packing mess kits, be sure to also pack a small bottle of dishwashing liquid soap and a sponge.
  • Paper and pencils
  • Activities to keep you and your family occupied, such as books, games, puzzles, and coloring books
  • Change of clothes and sturdy shoes. Clothing should include at least a long sleeved shirt and long pants. Extra, thicker clothing may be required if cold weather is in the forecast.