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Causes of Water Damage & What To Do if You Experience It

9/12/2017 (Permalink)

Water Damage Causes of Water Damage & What To Do if You Experience It If a flood or leak affects your San Antonio home or business, call SERVPRO of Helotes & Leon Springs to properly take care of your water damage!

Water is an important substance, but it can also be one of the most destructive. Homes and businesses cannot survive without water. However, when water leaks or causes flooding, it can be a devastating loss. A water damage disaster can result as a cause of the following factors:

  • HVAC issues
  • Faulty household appliances (washing machines, dishwashers, ice makers, etc)
  • Leaking pipes or a pipe burst
  • Faulty plumbing systems
  • Natural disasters

If you experience a water damage emergency, it is important that you address the situation immediately. Time is of the essence when it comes to minimizing the amount of damage done to your San Antonio home or office. The longer you allow water to sit and saturate your property, the more damage there will be done to it. It can even lead to secondary damage, also known as mold! So, what should you do if you have a flood or leak in your house or commercial property?

  • Switch off the main water line to prevent additional water from intruding into your home.
  • So long as the water is clean, remove any items out of the area that have been affected and remove or push back any items that may become affected. Set affected items out to dry and use a fan to help.
  • Depending on the cause of the water damage, it may be advised to call a plumber to fix the problem.
  • Call in a trained and licensed restoration company, such as SERVPRO of Helotes and Leon Springs, to begin mitigation.
  • Remove excess water by mopping, blotting, or with a wet/dry vac while you wait for the technicians to arrive. Do not use a regular household vacuum to extract the water!
  • Turn on the air conditioner and set up fans to help with the drying process.

SERVPRO of Helotes and Leon Springs is here to help with all your water damage emergencies. Our team of technicians is available for emergency mitigation and restoration 24 hours a day, 365 days a year.  If you are in need of assistance, we’ve got you covered. Give us a call – (210) 361-9353

Moisture Meters

9/6/2017 (Permalink)

Water Damage Moisture Meters After a water damage disaster, this moisture meter is reading the wall at 100%. This means the wall is saturated.

Just by glancing at the wall in the picture, one would assume that it is dry. It doesn’t appear to be wet. There is no water around the baseboard and there aren’t water droplets rolling down the wall. However, after a water damage disaster, one cannot make these kinds of assessments based on sight alone, which is why our water damage specialists use the moisture meter. This tool is an essential part of our restoration tool kit. We have two different kinds of moisture meters – one that lets us gather moisture levels from non-porous materials such as plaster and hardwood, and the other has prongs that we use on porous materials like carpet.  Moisture meters allow our technicians at SERVPRO of Helotes & Leon Springs to detect and measure the percentage of water in any given material. Our water damage specialists then use this information to determine which materials have been affected and require the most attention.

Air Conditioner Causes Water Damage To Ceiling

9/5/2017 (Permalink)

Water Damage Air Conditioner Causes Water Damage To Ceiling The yellowish water spots the San Antonio homeowner noticed on the ceiling in the master bedroom

The homeowner of this house in San Antonio, Texas noticed water spots had appeared on the ceiling of his master bedroom. Realizing that the cause of the water damage was likely the air conditioner located in the attic above the room, he climbed up to take a look. Sure enough, that was the culprit of the damage. He called out an HVAC repair company to fix the problem with the air conditioner, and then he called us, SERVPRO of Helotes and Leon Springs, to mitigate the water damage done to the floor of the attic and the ceiling of the bedroom. Our technicians removed all affected drywall, and set up several of our air movers to dry out the wet areas. After a few days of drying and daily moisture checks, the moisture levels were low and back to normal, so our crew pulled the equipment and packed up. The floor of the attic and ceiling of the bedroom were repaired, and it was like this water disaster never even happened!

Why SERVPRO is the Best for Commercial Cleaning and Commercial Damage Restoration

8/21/2017 (Permalink)

Why SERVPRO is the Best for Commercial Cleaning and Commercial Damage Restoration

Did you know SERVPRO is not just for disasters such as floods, water damage, or fires in the home?  We also help Commercial Businesses!

SERVPRO employees are certified to clean and sanitize: Upholstery, Carpeting, Flooring, and other hard surfaces.  SERVPRO is even certified to remove biohazard contaminants such as blood, urine, feces, and other things no one else wants to clean.  Refresh your carpeting and office cubical- we also specialize in odor removal and deodorization!   Additionally, SERVPRO is available after hours if services are needed when customers and/or clients are not present.

SERVPRO means reliable, certified professionals will show up at your door.  Please call today for a quote; we would be very happy to serve you on a reoccurring basis.

San Antonio's 24-Hour Emergency Restoration Company

8/4/2017 (Permalink)

Disaster can strike at any moment. It doesn't abide by a 9-to-5 schedule. It doesn't care if it's the weekend or a holiday or the middle of the night. And it is almost never (if ever) a convenient time for an emergency situation to arise. 

So why choose an "emergency" remediation and restoration company who only chooses to be available to help you only during regular business hours? Our team at SERVPRO of Helotes and Leon Springs understands that when you need help, you need it immediately! That is why our staff and technicians are ready to assist you whenever water or fire damage occurs, 24 hours a day, 365 days a year. Our team at SERVPRO of Helotes & Leon Springs has been proudly serving the San Antonio and the Texas Hill Country areas with their water mitigation, fire restoration, mold remediation, and carpet cleaning needs since 2002. If you ever need us, we are always here to help! (210) 973-7636

Mold Discovered in Upper Cabinets in San Antonio Apartment

8/4/2017 (Permalink)

Mold Remediation Mold Discovered in Upper Cabinets in San Antonio Apartment Another mold colony discovered behind drywall above where the mold-infested upper cabinets used to hang.

The renters of this San Antonio apartment noticed black and green spots growing along the inside of the upper cabinets in their kitchen when they decided to make a call to SERVPRO of Helotes and Leon Springs. The renters mentioned that the unit above their's had experienced a water damage event recently when the dishwasher started leaking. While the upstairs unit may have had their water damage properly taken care of, the lower unit did not. And thus, mold began to grow! More times than not, when it comes to mold, there is more to it than what originally meets the eye. The upper cabinets were affected so obviously the ceiling the cabinets were attached to also had mold growth. When our techs started to remove dry wall, they found even more mold growing behind it. Our team of highly-trained professionals began remediation right away and made this event "Like it never even happened."

Roof Damage After Storm Sweeps Through San Antonio

8/4/2017 (Permalink)

Storm Damage Roof Damage After Storm Sweeps Through San Antonio Storm damage caused damage to the roof which resulted in the ceiling collapsing in this San Antonio home.

This home located in Leon Springs experienced storm damage when strong winds and heavy rains rolled through our area. A couple of shingles blew off during the storm which allowed rain water to get into the attic. The rain soaked the insulation and the drywall in the ceiling, causing the ceiling in this home to collapse. SERVPRO of Helotes and Leon Springs received the call and came out immediately. Our technicians did a temporary tarp job on the roof to prevent further rain from causing additional damage to the home until the roof could be repaired. Then they began extracting any standing water and removing debris from the collapsed ceiling. They set up fans and dehumidifiers throughout the house to thoroughly dry the affected areas to prevent secondary damage. 

What To Do (And Not Do) After A Fire

8/4/2017 (Permalink)

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting SERVPRO of Helotes & Leon Springs.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Washing Machine Malfunction Results in Water Damage

8/3/2017 (Permalink)

Water Damage Washing Machine Malfunction Results in Water Damage A portion of the affected area after this house experienced water damage due to a washing machine malfunction.

SERVPRO of Helotes & Leon Springs received a call late one evening. The couple who owns this San Antonio home decided to go out for a last minute date night to grab dinner and catch a movie. Before heading out, the couple threw a load of laundry into the washing machine. When they returned home, they discovered a flood that affected a large portion of their house. The couple quickly realized that the washing machine was the culprit of this disaster. That is when they placed the call to SERVPRO of Helotes and Leon Springs. Our technicians arrived at the scene, removed any standing water, and set up equipment. A number of air movers and dehumidifiers were strategically placed throughout the San Antonio home to ensure that it was properly and thoroughly dried out. 

If your home or business requires mitigation services, call SERVPRO of Helotes & Leon Springs. We are here to help! (210) 973-7636

San Antonio Businesses Affected by Memorial Day Storms

7/26/2017 (Permalink)

Storm Damage San Antonio Businesses Affected by Memorial Day Storms An office affected by Memorial Day storms. There was glass to clean up and water damage to mitigate.

SERVPRO of Helotes and Leon Springs was called out to this commercial building located in San Antonio, Texas when a terrible storm blew in over Memorial Day Weekend. The rain was heavy and the wind was strong. So strong, in fact, that it managed to blow in a window, sending shards of glass throughout this lawyer's office causing damage to a couple pieces of furniture that were in the room. Not only did this office experience damage due to the glass breaking, but the rain caused an extensive amount of water damage too. Since the storm hit over a holiday weekend, it went unnoticed until Tuesday morning. By the time SERVPRO of Helotes and Leon Springs was called, the water damage had spread throughout the entire fifth-floor office, as well as dripped to several floors below it. There was a lot to clean up, but no job is too big for our awesome team of technicians who made this disaster "Like it never even happened."

If you experience any type of storm damage, call SERVPRO of Helotes & Leon Springs at (210) 973-7636. No job is too big or too small! We have been proudly serving San Antonio & the Texas Hill Country for almost 15 years.